Optro helps enterprises transform risk into opportunity, redefining GRC for the agentic future of risk management.
Customer Success Manager, Commercial
Location
United States
Posted
8 days ago
Salary
$90.4K - $135.6K / year
Seniority
Senior
Job Description
Job Requirements
- 3+ years of experience in Customer Success, Account Management, or a related field, successfully managing complex customer relationships in a B2B SaaS environment.
- Proven experience in a customer-facing role, such as customer success, audit (internal or external), risk management, compliance, or management consulting, with an emphasis on solving enterprise-level challenges and driving customer outcomes (preferred)
- 1+ years of hands-on experience with AuditBoard or similar GRC platform, data load processes, and advanced configurations (preferred).
- Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
- Possess the ability to interface with C-level executives to drive program strategy and ROI
- Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
- Self-motivated and proactive, with the ability to work independently and manage ambiguity effectively.
- Willingness and ability to travel within the U.S. and Canada as needed.
Benefits
- Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
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