• Partner with department leadership to define and execute the Customer organization’s mission, vision, and long-term departmental goals. • Own the post-acquisition lifecycle, unifying new teams and offerings into the Customer framework from Day 0 through full integration. • Act as the primary liaison and owner for company-wide strategic initiatives, establishing the KPIs required for accountability. • Directly support the CCO in preparing for Board of Directors meetings and Quarterly Business Reviews (QBRs). • Design and manage the organization’s engagement strategy, including offsite planning and intentional feedback loops. • Collaborate with FP&A to manage renewals, budgets, and services forecasting. • Identify and resolve friction points across the customer lifecycle to ensure seamless team handoffs. • Transform strategic decisions into actionable roadmaps for internal M&A transitions and specialized programs. • Establishing success metrics to measure the impact of AI tools and workflows on operational efficiency metrics and customer outcomes.