• Oversee & manage program KPIs for the frontline clinical staff working across the Virtual Primary Care (VPC) and Virtual Care Support (VCS) teams • Create and implement data-driven staffing and resource plans, partnering with relevant teams (Forecasting, Clinical Leadership, Recruitment, Licensing). • Drive a POV on the technical enablement and tooling optimization opportunities to drive operational efficiencies for scale and clinical outcomes. • Develop and oversee multi-state clinical licensing strategy for comprehensive national coverage. • Manage scheduling utilization and workload distribution across states, considering licensing and operational needs and seasonal demand curves. • Improve scheduling practices through strategies like load balancing and increased transparency. • Establish and analyze key metrics to drive operational effectiveness and identify improvements. • Lead clinical initiatives and program launches.