• Serve as the subject matter expert for assigned applications. • Stay current with all application upgrades and enhancements. • Work with vendors and internal technical teams to resolve issues, install and test upgrades and customizations. • Responsible for maintenance, administration, and configuration of assigned applications. • Work with process owners to learn their processes and how they are applied within the supported applications. • Develop, implement new configurations, customizations and architect solutions based on the needs of the process owners. • Monitor assigned systems and applications performance to maintain agreed upon performance metrics, including health, usage, and overall compliance. • Take proactive steps to improve performance when necessary. • Troubleshoot assigned applications problems; find resolution and/or recommend customizations to management. • Responsible for strategic initiatives and roadmap of assigned applications. • Design systems integrations and process automation, including workflow development and configuration. • Maintain and monitor roles and security groups for assigned software. • Develop scripts and automation tools used to build, integrate, and deploy software releases to various platforms. • Working with Security, Infrastructure and Technical Services teams, manages the integrity of security design and systems, ensures proper integration of the environment with other applications and systems including the implementation of backup and recovery processes. • Create and update technical and functional documentation such as operational procedures, report requirement documents, training materials, etc. • Participates in a 24/7 on-call rotation to provide Tier 2 applications support. • Provides technical guidance and training for users of the applications. • Provide assigned applications support cross-training to other Application Administrator team members. • Research and recommend new system solutions (software and hardware) in the areas of your applications responsibility and other systems as directed. • Establish application/infrastructure requirements and plan for scalability. • Provide requests and assignments status reports to management. • Ensure data integrity, reliability, efficiency, and confidentiality of data. • Establish and maintain good working relationships with internal departments as well as 3rd party vendors and hosting providers. • Taking initiative with 3rd party vendor and hosting providers to escalate and resolve application issues to minimize any business impact. • Ability to effectively interface with technical and nontechnical staff at all organizational levels. • Gain a clear understanding of all CBE corporate policies and procedures. • Review and understand all Standard Operating Procedures (SOP’s) • Ability to take initiative and complete assignments, after initial direction, to completion.