• Manage day-to-day Salesforce orgs and app integrations and troubleshooting. • Perform routine maintenance and administrative functions in Salesforce orgs, inclusive of app integrations. • Configure changes to workflows, approval processes, fields, page layouts, record types, flows, dashboards and reports. • Effectively document and communicate Salesforce changes and release updates to end users and stakeholders. • Ticket troubleshooting, carrying out impact analysis, and providing resolutions to problems associated with Salesforce. • Provide support to end users to improve their productivity and application knowledge, building users confidence and competence. • Support the project life cycle including requirements, research, solution design, testing and deployment of declarative Salesforce enhancements. • Creates and maintains documentation for process, policies, applications, and configuration and assists with related material for end users. • Aid Business Transformation team in developing and completing system testing, training, and implementation-related activities.