• Oversee the successful daily operations of the Services Engineering department for each customer location. • Manage a team accountable for all aspects of automation engineering activities to maintain performance as required by schedule and project timelines. • Generate, review and control departmental documentation (e.g., SOPs and system reports). • Participate in document revisions, providing input. • Provide leadership and expertise for the automation engineering activities during the tech transfer of new products in the customer's facility. • Analyze system data to support investigations and lead delivery excellence. • Establish cross-site relationship with other Rockwell Automation Territory Managers to maintain best practices. • Execute continuous improvement for site projects to implement new equipment, technology, processes, or materials as required by our needs aligned to the site objectives. • Represent Rockwell Automation at regulatory inspections (internal, external), respond to questions, coordinate responses and corrective actions.