• Owns, develops, and maintains relationships at all stakeholder levels in the client organizations, including partners, within the assigned book of business. • Ensures collaborative enrollment and engagement strategies are developed and executed within each account; works with clients to set and track goals, and align tactics to achieve those goals. • Tracks and analyzes program performance data (e.g., enrollment, engagement, outcomes); develops the supporting value story and recommendations and delivers to clients. • Develops renewal strategies to drive account growth and retention; propose recommendations internally and garners support when unique renewal terms are requested or recommended. • Participates in brainstorming solutions to meet client engagement needs with internal teams (e.g., Client Success, Marketing, Ops) • Identifies best practices within clients and industries and shares those practices across teams and clients, developing and hosting inter training sessions. • Provides assigned accounts with customized marketing materials for timely deployment and tracking. • Owns vision and serves as project management lead on the implementation of client initiatives (e.g., enrollment and engagement strategies, ad hoc projects) • Anticipates client needs and quickly adjusts project plans and priorities accordingly.