• Develop and execute comprehensive strategies to improve client retention, engagement, and expansion by identifying key metrics and success factors. • Leverage customer data to identify trends, pain points, and opportunities for optimization, providing actionable insights to the Client Success team • Build relationships with client stakeholders, addressing concerns, and identifying potential upselling or cross-selling opportunities. • Implement process improvements within the client success function to streamline operations and enhance efficiency. • Track client success metrics, identifying areas for improvement, and reporting on progress to senior management. • Work with other departments like sales, marketing, and product development to ensure seamless customer experience.