• Guide new customers through the onboarding process from kickoff to successful platform adoption. • Conduct onboarding calls, product walkthroughs, and training sessions • Help customers become proficient in configuring the platform based on their goals and use cases. • Act as the primary contact for onboarding-related questions and support. • Track onboarding progress and customer engagement in CRM or customer success tools. • Identify potential risks to successful adoption and proactively address them • Collect customer feedback and share insights with Product and Customer Success leadership. • Collaborate with Sales for smooth handoffs and accurate expectation setting • Create or maintain onboarding documentation, guides, and training resources • Manage a book of pre-existing 1VALET clients, facilitating any upselling, renewals, and cross-selling. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Align customer experience strategies with marketing initiatives, ensure customers are always informed about new product features and functionalities.