The best care for every brain
Client Success Manager
Location
United States
Posted
5 days ago
Salary
$80K - $100K / year
Job Description
Job Requirements
- 2 years in customer/partner success, implementation or account management
- Strong growth mindset and results orientation; adept at identifying opportunities to upsell, cross-sell, and deepen engagement within managed accounts
- Exceptional communicator with the skill to push back constructively to align client expectations and manage complex technical integrations
- Data-driven mindset comfortable with customer analytics and success metrics
- Proven success driving adoption and retention in a SaaS or tech environment
- Highly organized with strong project management skills, able to oversee multiple customer relationships, drive growth initiatives, and keep stakeholders aligned on key deliverables.
Benefits
- Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world
- Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
- Join a community of high achievers who have a passion for promoting brain health
- Readily available clinician leadership for case consultations to ensure you always receive the support you need
- Access to innovative technology to support you in delivering the highest quality of care to your patients
- Access to continuing training and education
- Remote-first model: Flexibility to choose the hours and schedule that work best for you
- Work virtually from anywhere in the United States
- A highly responsive and supportive team of clinical and operational management
- Decreased administrative time for clinicians through ongoing technology improvements and automation
- Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
- Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization
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