Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Senior Technical Support Analyst
Location
Arizona + 4 moreAll locations: Arizona, Colorado, Connecticut, Florida, New York
Posted
3 days ago
Salary
$62.1K - $103.5K / year
Job Description
Job Requirements
- High School Diploma or GED, required, bachelor’s degree in computer science or technology, preferred.
- 3+ years technical and product knowledge experience, strongly preferred.
- 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred.
- Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required.
- 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred.
- Working knowledge of basic logical coding concepts, required.
- Desirable skills include knowledge of booklet production using FBS, strongly preferred.
- Basic knowledge of UNIX navigation and command line execution, strongly preferred.
- Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required and MS Access preferred.
- Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required.
- Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required.
Benefits
- medical, vision, dental, and well-being and behavioral health programs
- 401(k)
- company paid life insurance
- tuition reimbursement
- a minimum of 18 days of paid time off per year
- paid holidays
Related Guides
Related Categories
Related Job Pages
More Support Engineer Jobs
ETL, Informatica Application Support Analyst
Alight SolutionsAlight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
ETL/Informatica Application Support Engineer providing 24X7 customer support
Dynamics CRM Application Support Analyst
Alight SolutionsAlight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider
Application Support Analyst ensuring stability for Microsoft Dynamics CRM platform
Lead EMR Systems and Support Analyst
NateraWe are a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health.
Lead EMR Support Analyst at Natera managing EMR integrations and escalations
Responsibilities include providing exceptional customer service in a phone-based environment while accurately entering high volumes of prescription data and utilizing drug knowledge for authorizations and transfers. Technicians will also perform claim adjudication, audit duties, and work through case queues to resolve patient care issues.
