Alight Solutions

Alight Inc. (NYSE: ALIT) is a leading cloud-based human capital technology and services provider

Dynamics CRM Application Support Analyst

Support EngineerSupport EngineerFull TimeRemoteTeam 10,001+Since 2016H1B SponsorCompany SiteLinkedIn

Location

Illinois

Posted

4 days ago

Salary

$110K - $130K / year

Bachelor Degree3 yrs expEnglishAsp.netAzureCloudEntity FrameworkJava ScriptJ QueryService NowSOAPSQLWPF.net

Job Description

• Oversee production support operations for the Microsoft Dynamics CRM platform, ensuring stability, high availability, and continuous improvement of enterprise applications and integrations • Lead incident triage, root cause analysis, environment maintenance, service request fulfillment, and propose quality improvements • Collaborate with developers/support engineers as part of cross-functional teams to ensure the successful operation of Microsoft Dynamics CRM solutions built using C#, ASP.NET, JavaScript, SQL Server, and Microsoft 365 CRM technologies • Ensure proactive monitoring, system reliability, and platform availability across CRM environments

Job Requirements

  • Bachelor’s degree in Computer Science, MIS, or related technical discipline (or equivalent experience)
  • 3+ years of platform support experience with Microsoft Dynamics CRM
  • 3+ years of hands-on CRM customization experience (plugins, workflows, scripting, custom pages)
  • Background in enterprise system support and CRM enhancement lifecycle
  • Proficiency in Microsoft technologies: .NET 4.0+, C#, ASP.NET, WCF, LINQ, Entity Framework, WPF
  • Hands-on experience with front-end technologies: HTML, CSS, XML, JSON, jQuery, JavaScript
  • Deep expertise with Microsoft Dynamics CRM 2019+; Dynamics 365 cloud experience preferred
  • SQL Server (2012+) knowledge including stored procedures, performance tuning, and data access strategies
  • Experience with Azure environments, cloud infrastructure components, Azure Portals, and DevOps pipelines
  • Familiarity with modern APIs and service communication: REST API, SOAP, WCF
  • Experience with ITIL processes and ticketing tools like Jira or ServiceNow

Benefits

  • A variety of health coverage options
  • Wellbeing and support programs
  • Retirement plans
  • Vacation and sick leave
  • Maternity, paternity & adoption leave
  • Continuing education and training
  • A number of voluntary benefit options

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