A leading provider of AI-driven cloud business communications, contact center, video, and hybrid event solutions.

Customer Success Manager

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 5,001-10,000Since 1999H1B SponsorCompany Site LinkedIn

Location

California + 8 more

Posted

27 days ago

Salary

$75K - $143.5K / year

Bachelor Degree5 yrs expEnglish

Job Description

• Manage the customer life cycle and journey for high-profile customers • Drive growth and adoption of technology and solutions • Protect the business through strategic relationship building • Shape the future of the Customer Success practice • Coach and mentor a world-class team of CSMs • Provide forecasts and reporting on financials to leadership • Drive alignment with internal teams • Track and communicate metrics for operational excellence

Job Requirements

BA/BS degree or equivalent military and/or work experience, MBA preferred
5+ years of customer or account management experience including 2+ years managing high performing Customer Success teams at a SaaS or telecommunications company.
Experience in hiring, mentoring and growing a team of Customer Success Managers.
Proven experience driving adoption and leveraging customer success best practices.
Demonstrated ability to develop strategies to address business metrics, translate them into initiatives and track successful delivery.
Possesses executive presence with communication that drives results and motivates the team.
Thrives in a fast paced, ever evolving environment where prioritization and decision making is key.
Demonstrated ability to effectively collaborate across organizational boundaries.
Experience successfully working with senior (C-level) executives.
Experience effectively addressing escalated client issues with speed and urgency.

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program