• Work with users and subject matter experts to clearly understand and define their challenges, problems, motivations, triggers, and aspirations • Become an expert in and help to continually shape and refine LMI's customer success methodology • Drive the customer engagements for customers in your portfolio, understanding each customer's needs and challenges • Ensure customers are technically healthy and on the most recent version of our product • Identify criteria for assisting your customers by using Success Plays in the Success Platform • Promote LIGER Tool customer success stories and processes • Ensure that customers obtain the maximum value from their LIGER tool investment and use their licenses • Work with LIGER teams to improve product adoption and increased footprint • Ensure any escalated client issues are resolved quickly, using resources from across the company ecosystem • Act as a customer advocate within the company, ensuring that customer perspectives and needs are represented in decision-making processes • Build and maintain strong relationships with customers, becoming a trusted advisor and advocate for their needs.