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Role Description

We are seeking a results-driven Implementation Director to lead the planning, coordination, and delivery of complex client implementations from pre-sales through full production. This role provides strategic oversight and hands-on guidance to ensure projects are delivered on time, on scope, and at high quality. The successful candidate will serve as the primary client contact, fostering strong relationships while coordinating cross-functional teams to meet client goals. You will also identify opportunities for process improvement and drive operational excellence, making a measurable impact on both client satisfaction and organizational performance. This position thrives in a remote, collaborative, and dynamic environment with high visibility across stakeholders.

• Leading project planning, defining scope, milestones, and deliverables, and ensuring organizational alignment with client expectations.
• Coordinating cross-functional internal teams and client committees, including technology, medical policy, finance, training, and communications.
• Monitoring project progress, tracking implementation issues, and reporting status against key milestones.
• Serving as the primary day-to-day client contact, maintaining consistent communication, and ensuring client satisfaction.
• Facilitating seamless transitions to Client Services and Network Operations teams for ongoing support.
• Driving process improvement initiatives to enhance implementation efficiency and effectiveness.
• Identifying opportunities to expand client relationships and communicating them to leadership for pursuit.

Qualifications

• Bachelor’s degree; PMP certification preferred.
• 6+ years of experience in program and project management, client-facing service delivery, and technology implementations, preferably in health plan systems or similar environments.
• Knowledge of health claims systems such as Facets, Paradigm/Diamond, Amisys/Amisys Advance, QMacs/QNXT, or QCare.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Project) and functional SQL experience.
• Strong ability to manage confidential information and navigate matrix organizations.
• Excellent written and verbal communication skills, with a focus on clarity and professionalism.
• Proven ability to manage multiple priorities, handle high volumes of work, and adapt to change.
• Strong problem-solving, critical thinking, and decision-making capabilities.
• Comfort working in a remote, international environment, including scheduling across time zones.

Requirements

• Experience implementing large-scale technology solutions in complex client environments.
• Familiarity with workflow optimization, testing, and operational transitions.
• Strong relationship-building skills with executive and operational stakeholders.

Benefits

• Base salary: $122,000 – $155,000 per year (based on experience and qualifications).
• Discretionary bonus opportunities.
• Health, dental, and vision insurance coverage.
• Disability and life insurance benefits.
• 401(k) savings plan with company match.
• Paid time off (PTO) ranging from 17–27 days per year, plus 9 paid holidays.
• Remote work flexibility with a supportive, collaborative team environment.