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Role Description

The Operations Manager provides overall management and coordination of transportation services for an assigned group of customers. This position is responsible for identifying, transmitting, and satisfying our customers’ needs by contracting and utilizing Independent Contractors as delivery drivers delivering products from our clients’ location(s) to designated locations.

To perform this job successfully, an individual must be able to perform the following duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities:

• Meet with Client on a frequent basis to build relationship & Complete Visit Documentation.
• Review of OTD, Piece Scan and Location Scan by Account.
• Creating, reviewing, and resolving service issues utilizing Delivery Incident Report’s (DIR's).
• Complete customer reports/audits.
• Independent Contractor (IC) Activities.
• Meet with potential IC to verify capabilities of candidate.
• Meet with IC's to discuss route, stops, issues, client concerns, and scanning.
• Orient IC’s to Client Standards, Standard Operating Procedure (SOP), and enter into system.
• Monitor services to ensure IC’s meet all contractual requirements (apparel, paperwork, etc.).
• Assist in troubleshooting eCMobile issues.
• Plan route coverage and route changes and communicate with IC.
• Ensure all services are performed in a timely manner.
• Gross Margin Management.
• Negotiate with IC’s regarding contracted services and settlement.
• Monitor Gross Margin by Account to ensure it exceeds budgeted targets.
• Complete driver pays activities (Special Order Request’s (SOR's), service type adjustments, manual adjustments).
• Perform other duties as assigned.

Qualifications

• Experience with utilizing IC’s, logistics/courier route management, route scheduling and customer service.
• Excellent interpersonal skills necessary for driver and customer interactions.
• Ability to effectively communicate verbally and in writing at all levels of the organization.
• Independent judgment required to plan, prioritize, and organize competing tasks or demands that may be deadline driven.
• Ability to understand the independent contractor relationship.
• Ability to work from home with travel throughout assigned area as required.
• Ability to work additional hours to deal with operational issues when necessary.
• Proficient in basic MS Office Programs (Outlook, Excel, and Word).
• Must maintain a valid driver’s license and clean, functional vehicle.
• Ability to lift up to 50 pounds on occasion.

Requirements

• College Degree with some experience or a High School Diploma with equivalent combination of education and experience.
• Six Sigma Green Belt Certification preferred.

Benefits

• 401(K)
• Health Insurance
• Disability/Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• For Part Time positions: 401(K), Paid Sick Time

Shift Details

• Shift Days: Monday-Friday
• Shift Hours: 8:00AM-5:00PM (Available to work extra hours, weekends, and holidays preferred)
• Pay Rate: $60,000 - $62,500
• Travel to Customer Locations required - 40% within Chicago

Company Description

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

• Driven by integrity – We're driven by honesty, transparency, and trust.
• Driven by a passion for service – We’re driven by doing more, by empowering others to succeed.
• Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication.
• Driven by accountability – We’re driven by a fierce sense of responsibility.
• Driven by innovation – We’re driven by what’s now and what’s next.