• Track and manage prior authorization requests, renewals, and extensions across payers and specialty pharmacy partners • Prepare and submit prior authorization documentation and monitor approval status • Verify member eligibility and benefits to confirm coverage requirements for care initiation • Maintain accurate records of authorization and eligibility status within Leap’s CRM/EHR systems • Contact provider offices to obtain updated orders and clarify documentation requirements • Track outstanding provider requests and follow up proactively to prevent delays in care • Coordinate communication between provider offices, specialty pharmacies, and Leap’s clinical team • Upload, organize, and maintain member records and clinical documentation accurately and in a timely manner • Process incoming referrals, faxes, and documentation and route materials to the appropriate care team members • Ensure documentation meets internal standards and HIPAA compliance requirements • Answer inbound calls from providers, pharmacy partners, and occasionally members and route inquiries appropriately • Document call details and ensure timely follow-through on related action items • Represent Leap with professionalism and a service-oriented approach during all interactions