A non-profit group of LGBTQ+ Entertainment Marketing Professionals

Operations Monitor

OperationsOperationsFull TimeRemoteTeam 1-10Since 2023Company Site LinkedIn

Location

United States

Posted

6 days ago

Salary

$27 - $32 / hour

Bachelor DegreeEnglish

Job Description

• oversee, track, and alert on the stability and status of the 988 Lifeline • collect, analyze, distribute, and report on various data generated by the 988 series of networks • interact with other departments within the 988 Lifeline • help the Operations staff develop operations-oriented data solutions • compile and report data reporting requests and questions at regular intervals • monitor, use, and advise on internal data reporting tools • develop an internal timeline of additional reporting for operational needs and analysis • manage the integration of new and updated data tools into operational systems • alert appropriate staff when an impact on network stability is observed • attend regular meetings with the 988 data team • assist in the administration of 988 as it pertains to services provided over various technological modalities • support the 988 Operations team with chat/text/voice testing and quality assurance testing • identify discrepancies or deficiencies in schedules and recommend necessary adjustments • provide analytical support and recommendations for staffing resources • monitor Pause Code activations and review daily productivity

Job Requirements

interest in mental health/suicide prevention
some familiarity with the nonprofit sector
experience with technology
interest in a data-driven approach to operational improvement and design
experience with developing and implementing data reports and tools (preferred)
Bachelor's degree (preferred)
excellent verbal, written, and computer skills
strong analytical skills
courteous and professional manner
effective time management and organizational skills
ability to create work for self and identify areas of need and opportunity
strong customer-service orientation
ability to work cooperatively and effectively with others
ability to be flexible and versatile in a changing work environment
intermediate to advanced skills with MS Office (including Word, Excel, PowerPoint)
strong functional analytical skills (Tracking, Trending, and interpreting results)
process improvement skills in a call center environment
strong knowledge of call center metrics and systems

Benefits

medical
dental
vision
supplemental income insurance
employer paid disability insurance
employer paid life insurance
pre-tax FSA for medical and dependent care
401K available

Related Categories

Operations

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