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Service Delivery Director – Installation Enablement
Location
United States
Posted
6 days ago
Salary
$140K - $210K / year
No structured requirement data.
Job Description
Job Description Summary
The Service Delivery Director – Installation Enablement is responsible for driving USCAN Service installation excellence by strengthening installation readiness, install standardization, and cross modality collaboration. This role serves as the enterprise integrator for Service installation strategy, ensuring new product installations are fully training ready, modality installation leaders and service specialists are aligned through a structured collaboration hub, and compliant installation documentation is effectively applied. This role drives consistent, high quality installation outcomes by integrating Lean principles, standard work, and cross functional operating mechanisms to improve installation efficiency, compliance, and customer experience while enabling scalable and sustainable service delivery. The successful candidate is a connection agent, simplifier, and change leader with the ability to readily translate strategy into execution, align diverse stakeholders, and improve installation outcomes while keeping customers and field teams at the center of decisions.Job Description
Job Description
- Drive continuous improvement of installation processes using Lean principles, standard work, and Daily Management Systems (DMS) to improve efficiency, quality, and customer outcomes.
- Own USCAN Service Installation assessment of installation performance through KPIs, feedback loops, and structured problem solving, driving measurable improvements across installation cycle time, cost, quality, and both employee and customer satisfaction, all while balancing rigor with field practicality.
- Own the strategy and execution for installation documentation readiness, including closure of open CAPAs, work instructions, and installation standard work, ensuring compliance, sustainability, and prevention of non-conformances.
- Drive installation improvement initiatives through oversight, Gemba observations, and cross functional coordination to deliver forward-thinking optimized installation processes that lead to seamless customer and field service experience.
- Lead and foster an Installation Collaboration Hub that brings together modality installation leaders and service specialists that promotes a high-performance culture aligned on enterprise installation strategy, priorities, risks, and execution readiness that enables field success. Serve as the integrator between modality specific installation needs and the overall service delivery strategy, driving shared accountability through structured operating mechanisms and cadence.
- Collaborate closely with Product, Engineering, Service Training, and Modality leaders to define installation learning needs and ensure training content aligns to standard work and field execution realities. Maintain awareness and communicate actions, progress, and alignment into new product installation readiness for USCAN Service for reassurance on field preparedness.
- Partner with Quality, Engineering, Regulatory, Product, and Service teams to navigate governance mechanisms that strengthen upstream documentation quality.
- Provide strategic direction and guidance to the Connectivity Operations team to integrate connectivity readiness, deployment, and ongoing support into end‑to‑end service delivery across the product lifecycle.
- Champion a customer-centric, people first culture that values standardization with a field informed approach to installation execution, incorporating customer feedback and field insights into continuous improvement and future state design.
Qualifications
- Bachelor’s degree (in Engineering, Business, Operations, Project Management, or a related field) AND 5+ years of experience OR High School diploma AND 8+ years of related work experience .
- Invested in Outcomes: Demonstrated commitment to improving installation readiness, execution, and customer experience through intentional design and collaboration.
- Operational & Project Leadership: Prior experience leading service delivery, installation, or operational initiatives in complex, matrixed organizations.
- Cross Functional Leadership: Proven ability to influence and align diverse stakeholders across Product, Engineering, Quality, Training, and Service organizations.
- Lean Expertise: Experience applying Lean methodologies with a track record of embedding standard work, driving continuous improvement, and delivering measurable results.
- Communication Skills: Strong verbal and written communication skills, with the ability to drive clarity, alignment, and action across all levels of the organization.
- Adaptability: Comfortable navigating ambiguity, balancing enterprise standards with modality specific needs, and driving execution in fast paced environments.
- Problem Solving: Strong analytical and problem-solving skills with a continuous improvement mindset.
- Travel Expectations: Ability to travel as needed to support installation readiness, collaboration, and field engagement.
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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