This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

Looking for a career that truly makes a difference—while also offering exceptional benefits and work-life balance? Travis County Health and Human Services is seeking a full-time Sr. Office Specialist to join our Oak Hill office and be part of a mission-driven team that shows up every day for our community.

This role offers outstanding benefits, including:

• Remote work opportunities
• Generous paid vacation and sick leave
• Comprehensive health and dental insurance
• Access to a free health clinic for you and your dependents
• A robust retirement plan
• Much more

You’ll join a highly motivated, collaborative, and supportive team that values connection, professionalism, and a shared sense of purpose. Our work is rooted in excellent customer service, ethical practice, and effective advocacy for the individuals and families we serve. Just as importantly, we take care of one another—celebrating wins, supporting each other through challenges, and maintaining a workplace that is both compassionate and human.

We’re looking for team-oriented, community-engaged professionals who bring empathy, creativity, integrity, and a sense of humor to their work. If you’re passionate about social justice, enjoy meaningful collaboration, and want to do work that matters alongside people who care, we’d love to hear from you.

The Office Specialist, Sr under limited direction, performs advanced complex clerical and administrative work in a specific subject area. Provides advanced customer service functions and fosters positive public relations. Performs a variety of advanced administrative, analytical, or technical work of a highly specialized nature. Coordinates or performs all functions within a distinct, complex program area. Analyzes, resolves and documents difficult problems by using appropriate and defined methods. Researches operational databases, manuals and electronic files to respond to customers and/or caller inquiries. Coordinates and completes data collection, analysis, reporting, documentation or projects. Supervises and trains clerical subordinates.

Qualifications

• High School diploma or G.E.D.
• Four (4) years of increasingly responsible office/clerical experience, including the operation of computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• A minimum of one (1) year experience in a directly related function.
• Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.

Requirements

• Knowledge of modern office/clerical practices and procedures, and methods.
• Policies, practices, procedures and terminology of assigned function.
• File management and techniques.
• Principle and procedures of record keeping.
• Computer equipment to include word processing, spreadsheets, databases and a variety of software packages.
• Business letter writing, grammar and punctuation, and report preparation.
• May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information.
• Skill in resolving complex problems.
• Conducting research and presenting information.
• Processing financial reports, including receipts, claims, and disbursements.
• Performing cashier duties, such as receiving cash, issuing and posting receipts for fee payments or other charges.
• Recording and compiling material for reports.
• Operating a variety of modern office equipment, including a computer.
• Both verbal and written communication.
• Ability to compile data and to write clear and comprehensive reports.
• Create effective filing systems, and retrieve and disseminate information.
• Train and supervise office personnel.
• Work independently and accomplish department/division objectives.
• Perform multitasking.
• Maintain confidential data and information for executive staff.
• Understand and carry out verbal and written directions.
• Establish and maintain effective working relationships with departmental clientele, representatives of outside agencies, other County employees and officials, and the general public.

Benefits

• Remote work opportunities
• Generous paid vacation and sick leave
• Comprehensive health and dental insurance
• Access to a free health clinic for you and your dependents
• A robust retirement plan
• Much more

Work Environment & Other Information

• Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally.
• Visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.
• Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.
• Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
• Work Hours: 8 am - 5 pm, Monday-Friday.
• Location: 8656 SH 71 West, Austin, TX 78735
• Department: Health & Human Services
• Criminal, Driving, Education, and Employment Background Checks Required.