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Role Description

The Technical Services Director will be wholly accountable to ensure safe and successful technical services execution in accordance with the account contract, client expectations, and technical services standard processes and best practices.

• Lead and govern the on-account implementation of the technical services scope consistent with North America processes and best-practice technology enablement and maintenance practices and strategies.
• Guide account operational service delivery optimization through best-practice implementation.
• Provide maintenance optimization strategy proposals to the client for consideration and implementation.
• Foster and lead a cohesive, informed, professional, and responsive technical workforce.
• Work in close collaboration with the Strategic Account Director, Key Account Manager, OP Lead, and/or other account leadership.
• Ensure a high level of client satisfaction, establishing, and supporting the service delivery teams delivering key regional and local initiatives.
• Ensure the efficient and consistent operation of all facility engineering activities to meet contractual obligations.
• Drive the technical services contribution to savings glide paths and account plans with engineering specific objectives of cost savings, consistency, and risk management.

Qualifications

• Minimum 7 years’ experience in building engineering.
• Minimum 5 years’ experience in a Senior leadership position.
• Proven self-starter that consistently delivers to outcome specifications.
• Proven experience of operating in a similar role and environment.
• Bachelor of Science degree in Engineering, or similar field of study required.
• Professional Engineer (any discipline and State) is preferred.
• Community association credentials (i.e., IFMA, BOMA) strongly preferred.

Requirements

• Support the development/execution and leadership to technicians and engineers to site level engineering budgets and forecasts.
• Be responsible to support the achievement of the agreed financial targets to include revenues and expenses.
• Participate in the account quarterly business review and forecasting sessions.
• Support achieving the agreed technical services growth targets for the account.
• Support account leadership resources involved in the delivery of technical services.
• Actively support the management of the professional development of all technical services personnel.
• Support the preparation and implementation of succession planning.
• Support the implementation of technical services engineering systems supporting service delivery.
• Drive client-specific initiatives such as savings targets, benchmarking, and best practice, including EHS risk management.
• Act as the single point of contact for escalation of technical services product delivery issues.
• Be accountable to support technical services service delivery to meet the contractual obligations.
• Support and manage relationships with key stakeholders in the client’s organization.
• Develop and maintain a detailed understanding of all client’s business and key factors influencing their requirement for our services.
• Represent IFS in external networking forums and client functions.
• Support account leadership team to ensure the adherence to the client Master Service Agreement.
• Enforce a zero tolerance to unsafe working practices to target a goal zero recordable incident rate.

Benefits

• Medical, dental, life and disability insurance.
• Comprehensive leave program based on employment status.
• Annual salary range: $175,000.00 - $185,000.00 per year.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment.

• Follow safety protocols.
• Maintain environmental responsibility.
• Uphold quality standards in all tasks.
• Actively participate in HSEQ training and report any potential hazards or compliance concerns.

Company Description

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.