• Acts as a primary point of contact for customers regarding training inquiries, registrations, hosting opportunities, and logistics. • Provides timely responses to customer questions related to training schedules, rosters, payments, credits, scanners, and learning access. • Coordinates instructor-led and hosted training classes, including identifying demand, determining locations, and aligning with hosting agencies. • Manages class scheduling calendars and maintains accurate records across tracking tools and systems. • Oversees registration processes for instructor-led and eLearning training, ensuring accurate collection of attendee information. • Maintains and updates class rosters across tracking tools, monitoring capacity, attendance, and changes. • Tracks payments, credits, and outstanding balances, ensuring accuracy across systems and reports. • Collaborates with marketing teams to advertise training offerings through approved channels. • Ensures training banners, listings, and promotional assets are current and accurately reflect available classes. • Prepares training materials, certificates, name tents, and supplies prior to class delivery. • Coordinates with instructors to ensure materials, equipment, and logistics are in place before travel or class start dates. • Maintains accurate training data across spreadsheets, Smartsheets, and internal systems. • Tracks class attendance, payments, credits, revenue, and outstanding balances.