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Role Description

The People & Culture Operations Specialist plays a crucial role in providing efficient and effective administrative and support to the People & Culture department. This position is responsible for a wide range of HR-related tasks, ensuring smooth daily operations and contributing to a positive and productive work environment.

• P&C administration and operations
• Maintain and update employee records accurately and confidentially in HR systems (e.g., HRIS) and physical files
• Ensure all documentation is complete and compliant with relevant legislation
• Provide guidance and support on P&C operational matters and new initiatives
• Onboarding and employee experience
• Facilitate the onboarding process for new hires, including preparing orientation materials, coordinating induction sessions, and ensuring all necessary paperwork is completed
• Drive employee experience initiatives to foster a positive work and culture environment including welfare programmes and team building initiatives
• Support data analysis of employee experiences including conducting surveys, analysing feedback and results, and contribute operational insights to inform improvements
• Employment Relations experience US and UK
• Strong Knowledge of HR legislation and best practices in the United States
• Experience with UK HR Legislation
• Facilitate implementation and communication of HR policies and procedures. Ensure employees have access to relevant HR information and provide guidance on HR-related queries
• Cross-functional partnership
• Deliver a positive HR experience by partnering with stakeholders and managers to understand needs, provide clear guidance, and resolutions
• Employee relations support
• Provide administrative support for employee relations activities, including scheduling meetings, preparing documentation, and assisting with investigations as required
• P&C continuous improvement and project management
• Generate HR-related reports as needed, such as headcount reports, turnover statistics, and training summaries. Assist in the analysis of HR data to identify trends and insights
• Identify areas for continuous improvement in the scope of processes, knowledge content, procedures, workflows, and industry best practices
• Drive end to end P&C projects from requirements-gathering, identifying risks and issues, communicating with relevant stakeholders and delivering successful project execution

Qualifications

• 4+ years experience in People & Culture, Human Resources, or Operations
• UK legislation understanding would be beneficial
• Proven track record in a centralized, global People & Culture team
• Prior experience using HRIS systems and Google Suite (docs, sheets, gmail)
• Excellent organisational and time management skills with the ability to prioritise tasks and meet deadlines
• Exceptional attention to detail and accuracy
• Strong written and verbal communication skills
• Understanding of United States and United Kingdom employment legislation and HR best practices
• Strong written and verbal communication skills
• Excellent interpersonal and relationship-building skills
• Ability to handle sensitive and confidential information with discretion and professionalism
• Proactive and self-motivated with a strong work ethic
• Willingness to work outside of normal working hours from time to time, to facilitate global support

Benefits

• A people-first employer that is on an inspiring mission to build the future of education while changing the lives of millions
• High calibre and diverse team ranging from successful startup veterans, to Fortune 500 and big tech professionals
• Continuous learning and development opportunities, including subsidised course fees, certifications, conferences, and free access to Udemy and more
• A strong mission; the satisfaction of knowing you’re not only helping modern-day superheroes, aka teachers but also helping them shape the minds of future generations all across the globe
• Happy customers: Helping thousands of schools worldwide through the digital transformation of education for the 21st century. Just read our reviews.
• Huge potential: Already used by 70M users in 175 countries. One of the most popular and fastest-growing EdTech platforms worldwide.

Location

• Anywhere in the US, Texas (Remote)

Department

• People & Culture

Employment Type

• Full-Time

Minimum Experience

• Mid-level