Airbnb is a community based on connection and belonging.
Senior Instructional Designer
Location
United States
Posted
4 days ago
Salary
$95K - $112K / year
Job Description
Role Description
The Instructional Designer role is integral to the Global Operations Training team, focusing on developing content to support Community Support, AirCover, and Trust teams. This includes both functional training content for onboarding and upskilling and content in response to adapting to organizational changes, company-wide release events, and other initiatives. Success in this role will be measured by:
- Efficiency of the design and development process
- Quality and effectiveness of the learning content created
- Learner feedback and engagement metrics
Within the first 12 months, this person should efficiently design and implement training content that drives employee performance to meet business outcomes, demonstrating advanced proficiency in essential tools and effective collaboration with subject matter experts.
A typical day includes:
- Designing and developing engaging instructional materials using a variety of delivery methods (eLearning, ILT, VILT, microlearning, job aids, etc.) and content authoring tools (Articulate Storyline and Rise 360, Adobe Creative Suite, etc.)
- Conducting needs assessments collaboratively with subject matter experts (SMEs) and learning performance managers to identify performance gaps and learning objectives aligned with target business outcomes
- Applying learning science, cognitive psychology, instructional design models (ADDIE, SAM, Bloom’s, etc.) and accessible design practices (WCAG compliance) to create effective learning solutions for a diverse audience
- Testing and troubleshooting content to ensure cross-platform compatibility and SCORM/xAPI/LMS compliance
- Evaluating training effectiveness through assessments, feedback loops with business contacts and learners, and performance metrics
Qualifications
- 5+ years experience as an instructional designer or developer in a business context, preferably for customer support audiences
- 2+ years experience leading peers on complex instructional design projects and mentoring on other day-to-day challenges
- Exceptional written and oral communication skills with an emphasis on accuracy and ability to adapt to different styles and tones
- Ability to prioritize and manage multiple simultaneous deadlines while consistently delivering high quality results
- Self-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered
- Strong collaboration skills as foundation for working effectively with teammates in different time zones and cultures, and considering direct instruction as well as constructive criticism
Location
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.
Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.
If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:
reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Benefits
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as:
- Training
- Transferable skills
- Work experience
- Business needs
- Market demands
The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range: $95,000 — $112,000 USD
Job Requirements
- 5+ years experience as an instructional designer or developer in a business context, preferably for customer support audiences
- 2+ years experience leading peers on complex instructional design projects and mentoring on other day-to-day challenges
- Exceptional written and oral communication skills with an emphasis on accuracy and ability to adapt to different styles and tones
- Ability to prioritize and manage multiple simultaneous deadlines while consistently delivering high quality results
- Self-motivated with excellent time management skills, a keen attention to detail, and the ability to troubleshoot and discover novel solutions to problems encountered
- Strong collaboration skills as foundation for working effectively with teammates in different time zones and cultures, and considering direct instruction as well as constructive criticism
- Location
- This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity.
- Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list.
- If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
- Commitment To Inclusion & Belonging
- Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
- We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at:
- reasonableaccommodations@airbnb.com . Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
- We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
Benefits
- Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as:
- Training
- Transferable skills
- Work experience
- Business needs
- Market demands
- The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
- Pay Range: $95,000 — $112,000 USD
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