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Role Description

Thyme Care Inc., the management company to Thyme Care Medical PLLC, is the employing entity with your duties to be performed for Thyme Care Medical PLLC, a medical practice, and its patients. As an Oncology Nurse - Transitions of Care, you will be on the frontlines serving our members diagnosed with cancer. This role reports to our RN Care Team Lead. In it, you will:

• Conduct clinical assessments and monitor for changes in health.
• Coordinate care, including transitions.
• Educate members and caregivers about their diagnosis and treatment over the phone.
• Demonstrate a strong clinical focus, supporting the need for culturally competent care.
• Communicate member and provider feedback to our clinical leadership.
• Assist with other administrative projects as needed.

This role can be remote or hybrid based in our Nashville office. Most of your day will be dedicated to speaking with members and handling clinical escalations and tasks. We maintain a schedule that includes your lunch and breaks to ensure sufficient clinical coverage.

Within your first three months, you will:

• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations.
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction.
• Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards.
• Identify and prioritize a member's needs and help them remain safe in the community.
• Assist members with care coordination and care management following admissions.
• Coordinate discharge plans with hospital case managers and follow-up care with providers.
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences.
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members.
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home.
• Conduct telephonic assessments, including pain assessments and medication reconciliation.
• Ensure members have access to medications and appointments, providing referrals and support as appropriate.
• Perform virtual home safety evaluations and assess the need for DME/supplies.
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate.
• Be available for urgent clinical escalations and clinical consult support.

Qualifications

• A BSN (Bachelor of Science Degree in Nursing).
• A compact unrestricted Registered Nurse (RN) license, with a willingness to obtain additional state licenses as needed.
• At least 5 years of nursing experience with 3 years of oncology nursing or case management experience.
• Certified Case Manager (CCM).

Requirements

• Organized and skilled in juggling multiple tasks and working under pressure.
• Effective listener and communicator, able to build rapport and great working relationships.
• Comfort with ambiguity in fast-paced environments.
• A desire to learn how to use new technologies.
• Ability to identify priorities and take action to address urgent and important needs.

Benefits

• This is a non-exempt, full-time position.
• The pay rate for this role is $45.67/hour.
• Fluency in Spanish, both written and verbal, is preferred.
• The shift for this role will be 11:30 am-8 pm EST.
• Prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate.

Company Description

At Thyme Care, our core values guide us in everything we do: Act with our members in mind, Move with purpose, and Seek diverse perspectives. They anchor our business decisions, including how we grow, the products we make, and the paths we choose—or don’t choose.

We recognize a history of inequality in health care and are here to challenge these systems with a culture of inclusion through the care we give and the company we build. We embrace and celebrate a diversity of perspectives in reflection of our members and the members our products serve. We are an equal-opportunity employer.