There's potential in every SMILE. We're changing lives one smile at a time.
Care Coordinator
Location
United States
Posted
2 days ago
Salary
Not specified
Job Description
Role Description
We are looking for a Remote Care Coordinator to join our team.
- Communicates with patients through Smile Doctors Anywhere and all digital dashboards
- Manages clinical protocols with Smile Doctors Anywhere with doctor
- Monitors dashboards, analytics and reporting to increase adoption and utilization of Smile Doctors Anywhere
- Collaborates with doctors and team on notifications which require immediate attention
- Communicates with clinic teams regarding Smile Doctors Anywhere updates and/or changes
- Analyzes and reviews daily reporting in Smile Doctors Anywhere and Power BI for all notifications and all other digital platforms
- Provides troubleshooting/technical support to patients using digital platforms
Qualifications
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
- Three (3) years of clinical orthodontic or dental experience required
- One (1) year technical support experience preferred, but not required
- Bilingual (Spanish) preferred but not required
- Intermediate knowledge of digital applications including web, email, chat, text, etc.
- Intermediate knowledge of principles and processes for providing outstanding customer service
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 2 weeks paid time off in your first full year + paid holidays
- Discounts on braces and clear aligners for you and your family members
Company Description
Smile Doctors operates the largest national network of orthodontic clinics with locations in more than 20 states. We excel at providing exceptional patient care.
Job Requirements
- High School Diploma or equivalent required
- Bachelor’s Degree preferred
- Three (3) years of clinical orthodontic or dental experience required
- One (1) year technical support experience preferred, but not required
- Bilingual (Spanish) preferred but not required
- Intermediate knowledge of digital applications including web, email, chat, text, etc.
- Intermediate knowledge of principles and processes for providing outstanding customer service
Benefits
- Competitive salary
- Medical, dental, vision and life insurance
- Short and long-term disability coverage
- 401(k) plan
- 2 weeks paid time off in your first full year + paid holidays
- Discounts on braces and clear aligners for you and your family members
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