• Serve as the voice of the BU in Enterprise Services (ES) Hosting delivery processes, translating operational requirements into user-centric hosting solutions • Act as a customer advocate in design and delivery discussions, ensuring hosting solutions reflect real-world use cases and friction points • Partner with the Operations, Supply Chain, and Quality (OSCQ) team to standardize factory hosting support processes and increase resiliency of hosting services • Collaborate with OSCQ and other stakeholders to define and implement workload placement strategies, ensuring alignment with business objectives, cost considerations, and performance requirements • Ensure that delivered hosting services meet intended business outcomes and continuously evolve to support changing user needs • Influence and coordinate cross-functional teams to ensure timely, aligned hosting service delivery across technical domains • Manage end-to-end implementation and continuous improvement of hosting services in areas such as on-premises data centers, cloud environments, and virtualization platforms • Collaborate with business and digital stakeholders to design, configure, and enhance hosting product features • Partner with ES Hosting product and platform teams to align service delivery with customer expectations and enterprise standards • Lead hosting service development and configuration activities, from initial requirement gathering through implementation and sustainment • Oversee hosting service optimization through automation, tooling, and process improvement • Monitor and improve performance against Hosting Service Level Agreements (SLAs) • Conduct regular reviews of hosting service health, user experience, and delivery metrics; recommend and implement enhancements • Contribute to hosting product planning cycles by bringing forward BU service needs and delivery considerations, including resourcing, sequencing, and operational impacts • Provide expertise in financial management and Annual Operating Plan (AOP) creation to ensure alignment of hosting services with budgetary goals and strategic priorities • Utilize financial acumen to monitor hosting service costs, identify opportunities for optimization, and ensure effective allocation of resources • Manage and oversee hosting service delivery by managed services providers, ensuring adherence to performance standards, contractual obligations, and alignment with business objectives