Care Access is working to make the future of health better for all. With hundreds of research locations, mobile clinics, and clinicians across the globe, we bring world-class research and health services directly to communities that often face barriers to care. We are dedicated to ensuring that every person has the opportunity to understand their health, access the care they need, and contribute to the medical breakthroughs of tomorrow.
Manager, Community Engagement
Location
United States
Posted
5 days ago
Salary
Not specified
Job Description
Role Description
The Manager, Community Engagement role is a leadership role within the Community Engagement Department who leads and executes community-facing strategy and operations that advance study recruitment, partnership health, and equitable community outcomes, while coaching and managing front-line Community Engagement Partners (CEPs), Community Clinical Research Educators (CCREs), and supporting partnership pipeline management.
How You'll Make An Impact
- Plan, operationalize and manage community engagement initiatives, from strategy through execution and evaluation.
- Own metrics for engagement, pipeline velocity, and partner quality; partner with department leadership to translate outcomes into operational improvements.
- Supervise, mentor, and operationally support a small cohort of CEPs or CCREs (typical span: 1–6 FTEs).
- Set performance expectations, conduct regular 1:1s, and enable consistent execution across geographies.
- Oversee staffing, materials, logistics and field operations to ensure consistent, safe, and high-quality community events and screenings across multiple geographies.
- Facilitate cross-functional communication with internal teams to avoid silos and misalignment.
- Maintain accurate documentation of team resources, tools, and key operational procedures.
Qualifications
- Exceptional organizational and time management skills
- Maturity, emotional intelligence, and professionalism in fast-changing settings
- Strong written and verbal communication skills
- Experience with logistics and event operations, including staffing coordination
- Proficiency in Microsoft Office and collaboration tools (e.g., Slack, ClickUp, SharePoint, etc.)
- Ability to work independently and prioritize effectively under pressure
Requirements
- Minimum of 6-8 years of relevant experience in sales, operations, logistics, or event coordination
- Bachelor’s degree preferred; equivalent professional experience accepted
Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Job Requirements
- Exceptional organizational and time management skills
- Maturity, emotional intelligence, and professionalism in fast-changing settings
- Strong written and verbal communication skills
- Experience with logistics and event operations, including staffing coordination
- Proficiency in Microsoft Office and collaboration tools (e.g., Slack, ClickUp, SharePoint, etc.)
- Ability to work independently and prioritize effectively under pressure
- Minimum of 6-8 years of relevant experience in sales, operations, logistics, or event coordination
- Bachelor’s degree preferred; equivalent professional experience accepted
Benefits
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
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