Technical Account Manager

Technical Account ManagerSalesFull TimeRemoteTeam 11-50Since 2022H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

3 days ago

Salary

$150K - $170K / year

7 yrs expEnglish

Job Description

• Own customer outcomes from post-sale implementation through renewal, adoption, and expansion • Lead customers through deployment, onboarding, testing, training, and operational rollout • Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes • Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments • Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment • Build trusted relationships with both day-to-day users and executive stakeholders • Capture customer feedback and field insights to help shape product, process, and go-to-market improvements • Identify opportunities to deepen customer impact and expand the partnership over time • Travel up to 30%

Job Requirements

  • 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
  • Experience managing multi-stakeholder programs or implementations in enterprise environments
  • A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
  • A customer-facing style that combines structure, urgency, and relationship-building
  • Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
  • Excellent written and verbal communication skills
  • A high degree of ownership, adaptability, and follow-through

Benefits

  • Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
  • Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
  • Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
  • The latest tech and awesome swag will be delivered to your door
  • Enjoy a full range of opportunities to connect with your awesome co-workers

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