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Role Description

Cadence Health seeks a Care Delivery Operations Lead to design, build, and scale the operating systems that power our RN workflows across Cadence programs. This leader architects the infrastructure that enables clinical teams to execute at scale.

• Design and own the RPM care delivery operating model, including triage structure and coverage frameworks.
• Build capacity planning and workforce forecasting models aligned to patient growth and acuity.
• Define SLA standards, productivity benchmarks, and performance metrics in partnership with Clinical Leadership.
• Develop KPI dashboards and reporting infrastructure that drive transparency and accountability.
• Architect standardized workflows and documentation frameworks across triage operations.
• Design scalable operational playbooks to support expansion into new markets and conditions.
• Partner with Product and Engineering to define automation strategy and workflow enhancements.
• Implement system-level improvements that increase throughput without compromising quality.
• Establish governance structures to ensure compliance, audit readiness, and protocol adherence.
• Identify long-term operational risks and proactively design mitigation strategies.
• Translate growth targets into durable operational infrastructure.
• Build leadership enablement frameworks that support execution.

Qualifications

• 7-10 years building and scaling operations in high-growth, complex environments (healthcare or other regulated industries preferred).
• Proven experience designing and scaling large-scale operating models, including workforce architecture, capacity planning, and SLA frameworks.
• Demonstrated ability to build performance governance systems, including KPI dashboards, reporting cadence, and accountability structures that drive measurable outcomes.
• Experience leading cross-functional initiatives across Clinical, Product, Engineering, and Operations teams in complex, regulated environments.
• Excellent analytical, communication, and stakeholder management skills, with the ability to influence at the executive level.

Preferred

• Experience in healthcare delivery, RPM, telehealth, population health, or value-based care.
• Familiarity with nurse staffing models, triage operations, or chronic disease management programs.
• Background in process improvement methodologies (Lean, Six Sigma, or similar).

Benefits

• Competitive salaries and quarterly incentives.
• Medical, dental, and vision insurance.
• Competitive PTO.
• 401K and 401K match.
• National and local discounts powered by TriNet.
• Onboarding stipend for remote equipment and home office setup.
• Paid Parental Leave.
• Charitable Donation Match program.