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Role Description

We are seeking a highly organized and detail-oriented individual to join our team as a Customer Service Representative (CSR). As a CSR, you will play a crucial role in supporting our Operations and Sales team. This is a full-time position with opportunities for growth and advancement.

• Manually enter customer purchase orders into an ERP system.
• Help set-up new accounts with the accounting/ops team.
• Daily reporting of all new orders to upper management.
• Update live google trackers with shipping information as provided by the warehouse leads.
• Review all customer orders for accuracy and contact buyers and/or a sales representative if there are discrepancies.
• Attend weekly sales/operations calls.
• Maintain a rolling database of all upcoming sales promotions.
• Assist the supply chain/marketing team with promotional events or sampling programs.
• Provide the Sales Team with reports as needed.
• Verify all SPS orders for accuracy and troubleshoot with the accounting team on any discrepancies.
• Maintain a clear and easy to understand database of all customer shipping and routing guides.
• Work with the Operations Team on new launch projects.
• Liaison between Ops, Sales and Buyers in regards to new and old orders.

Qualifications

• High school diploma or equivalent.
• Previous experience in an administrative or operations role is preferred.
• Knowledgeable with Microsoft Office and Google Docs.
• Able to work independently and can multitask.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational skills.
• Able to maintain a professional attitude.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Vision insurance
• $30 An hour