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Role Description

Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. Your responsibilities include:

• Ensuring timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features.
• Handling multiple priorities and providing real-time assistance via phone, chat, and email.
• Maintaining a clear and friendly communication style to create an exceptional client experience.

This is a full-time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST.

Qualifications

• 2+ years of experience in technical customer support, ideally in a startup or high-growth environment.
• Proficient with Microsoft Office, databases, and remote access tools.
• Excellent verbal and written communication skills.
• Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills.
• Ability to identify patterns and reference prior resolutions.

Requirements

• Available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST).
• Comfortable learning and adapting to new technologies, including chatbots and automated ticketing systems.
• Responsive and exercise sound judgment in communication.
• Value inclusivity and show respect for differing perspectives.

Benefits

• Opportunity to provide technical support and training on complex and customizable solutions.
• Work in a focused, fun, and collaborative remote environment.
• Access to continuous learning, internal mobility, and advancement opportunities.
• Be part of a mission-driven organization with real-world impact.