• The Insurance Patient Account Representative is responsible for taking incoming and making outgoing calls to patients and insurance companies to resolve account balances. • Facilitate the billing and collection processes of outstanding accounts receivable. • Communicate with internal and external contacts to explain billing, collection and resolution of claims including Medicare and other accounts. • Monitor daily queues for customer services/quality and productivity to maintain acceptable levels as established by the departments. • Handle incoming and outgoing billing correspondence and phone inquiries. • Document conversations and/or actions taken to support all claims inquiries. • Analyze claims to determine compliant and accurate coding, charging; review to confirm demographic and billing information is updated. • Work to resolve any claim or billing concerns and take appropriate action to escalate issues to management when appropriate. • Perform follow-up processes on accounts to work towards a zero balance. • File a timely reconsideration or review of claim with supporting documentation as necessary.