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Role Description

The People Services & Systems Specialist provides advanced operational support across People & Culture services, combining a strong customer service mindset with a working, hands‑on understanding of people systems, integrations, and data integrity. This role supports employees and managers through inquiries while playing an active role in maintaining system accuracy, supporting integrations, and enabling scalable People operations.

The Specialist operates independently to manage complex lifecycle activities, supports system workflows, and partners with the People Systems & Services team to improve data quality, audit readiness, and operational efficiency. This role is critical to delivering a reliable employee experience and ensuring People systems operate with accuracy, consistency, and compliance.

Qualifications

• Bachelor’s degree preferred (Human Resources, Business Administration, Information Systems, or related field)
• 3+ years of experience in People Operations, HR administration, or People systems support
• Hands‑on experience working with HRIS platforms and interconnected systems (e.g., HRIS, payroll, ATS)
• Experience supporting audits, compliance activities, or data validation processes
• Strong attention to detail and ability to manage sensitive information with discretion

Requirements

• Provide day‑to‑day operational support for People systems, including troubleshooting data issues and supporting system workflows
• Partner with the People Systems & Services team to support system configuration changes, enhancements, and integrations
• Assist with testing, validation, and quality assurance for system updates and new functionality
• Identify opportunities to improve system utilization, automation, and operational efficiency
• Ensure accuracy, consistency, and completeness of employee data across People systems
• Support audit readiness activities, including SOX, internal audits, and compliance reviews, by validating data and documentation related to SOX controls
• Follow established protocols for data privacy, security, and regulatory compliance across regions
• Identify and escalate data risks, trends, or recurring issues
• Create, maintain, and update Standard Operating Procedures (SOPs) and process documentation
• Partner with P&C stakeholders to streamline processes while maintaining compliance and data integrity
• Contribute to and execute continuous improvement initiatives that enhance service delivery, system reliability, and employee experience
• Own the execution of complex employee lifecycle transactions, including job changes, data corrections, and employment updates globally
• Ensure lifecycle changes are accurately reflected across HRIS, payroll, and integrated systems
• Partner with Payroll, Talent, and People Partners to ensure smooth transitions and minimal rework
• Maintain and improve task lists, workflows, and system-driven processes that support scalable operations
• Serve as a primary point of contact for employee and manager inquiries related to policies, benefits, compensation, systems access, and People processes
• Independently resolve service requests with a strong customer service and problem‑solving approach
• Triage and escalate complex or sensitive matters to appropriate P&C partners or leadership as needed
• Provide guidance to P&C team members regarding process execution, system status, and required actions

Company Description