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Role Description

We are seeking a seasoned Senior Specialist to join our Delivery team and take ownership of daily campaign operations with a specific focus on the Adobe technology stack. This is a hands-on, high-impact role that bridges technical execution and operational management in a fast-paced, data-driven environment.

The ideal candidate is a detail-oriented professional who thrives managing complex, cross-channel engagements and can translate marketing strategy into sophisticated journey builds and data architectures.

• Own and manage end-to-end daily campaign operations within Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).
• Design and implement complex automated lifecycle journeys aligned with cross-channel marketing strategies.
• Translate marketing requirements into scalable journey builds, audience schemas, and data models.
• Monitor campaign performance, troubleshoot issues, and continuously optimize delivery processes.
• Collaborate with marketing, data, and technology stakeholders to ensure seamless execution.
• Maintain documentation of campaign workflows, data schemas, and operational procedures.
• Support governance and quality control across the Adobe stack ecosystem.

Qualifications

• Advanced, hands-on proficiency with Adobe Experience Platform (AEP) — including data ingestion, segmentation, and schema management.
• Hands-on experience with Adobe Journey Optimizer (AJO) — journey orchestration, triggers, and decision management.
• Demonstrated track record managing high-volume, daily campaign operations in a production environment.
• Strong understanding of customer data platforms (CDPs), identity resolution, and cross-channel marketing principles.
• Ability to independently build and manage automated lifecycle campaigns end-to-end.
• Strong analytical mindset with excellent attention to detail.

Requirements

• Experience with additional Adobe Marketing Cloud tools (Adobe Analytics, Adobe Target, Adobe Campaign).
• Familiarity with SQL, data pipelines, or ETL processes relevant to campaign data.
• Background in QSR, retail, or high-frequency consumer engagement industries.
• Adobe certification(s) in AEP or related products.
• Experience in an agency or consulting delivery environment.

Benefits

• Health, Dental, and Vision Insurance: Comprehensive coverage to support your overall well-being.
• Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans, Concord contributes toward your HSA.
• Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses, plus a Lifestyle Spending Account (LSA) for wellness and personal development.
• Disability Insurance: Short-term (up to 12 weeks) and long-term coverage, fully paid by the employer.
• Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
• Employee Assistance Program (EAP): Support for legal, financial, and personal challenges.
• 401(k) Retirement Savings: 1% employer match.
• Career Growth Opportunities: Pathways for advancement and skill development.
• Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.

Company Description

Concord is an execution partner helping organizations drive digital transformation, modernization, and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast, shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!