If you’re driving on a highway in North America, there’s a good chance Infotech software helped build it. In the U.S., 88% of state transportation agencies use Infotech-developed software to manage road construction. From digital bidding to secure document signing, from cost estimation to inspection, we build tools that streamline infrastructure project delivery and ensure transparency, quality, and compliance. We’re proud to be a Certified™ Great Place to Work®, with a people-first culture, outstanding employee retention, and flexible work-life support. Headquartered in Gainesville, Florida, Infotech is a pioneer in civil construction software and a vibrant community of technologists, collaborators, and problem solvers.
Customer Training Specialist
Location
United States
Posted
3 days ago
Salary
Not specified
Job Description
Role Description
As a Customer Training Specialist, you'll be at the heart of our customers' success — the expert voice they trust as they get up and running with our industry-leading Commercial and Enterprise products. You'll support the full onboarding experience, build lasting relationships, and make a real impact on how our customers work every day. Here's what that looks like:
- Lead transformative onboarding experiences: You'll guide new and existing customers through product training tailored to their goals, ensuring every customer feels confident and empowered from day one.
- Champion the customer: You'll be the bridge between our customers and our products, proactively advocating for their needs with internal teams across sales, marketing, engineering, and product.
- Drive complex training initiatives: Partnering with the Customer Success team, you'll lead large-scale onboarding engagements, tracking milestones, flagging risks, and keeping everything moving forward.
- Shape the future of our training content: As a subject matter expert, you'll contribute to the creation of scalable educational materials and a growing library of support resources that make our customers' lives easier.
- Be a trusted partner throughout the journey: You'll stay by the customer's side throughout onboarding, sharing best practices and following up to ensure they're thriving long-term.
- Turn customer insights into action: You'll analyze trends in how customers use our products, identify opportunities for improvement, and bring those findings back to the teams who can act on them.
Qualifications
- Bachelor’s degree in related field; or equivalent combination of education and experience.
- 2+ years of experience in customer support, preferably in high-paced, high-stakes environments.
- Experience leading product implementations.
- Prior experience working in SaaS, product development and implementation, or civil and infrastructure construction.
- Customer relationship management systems (e.g., Salesforce).
- Experience using JIRA, Confluence, and Google Analytics.
- Microsoft Office (Word, Excel, PowerPoint).
- Communication tools such as Slack, Zoom, or Google Meet.
Requirements
- This position requires schedule flexibility for shifts outside of Infotech's traditional business hours.
- Up to 25% travel may be required.
Benefits
- Comprehensive health benefits and inclusive wellness support.
- Flexible time off and paid holidays.
- Continuing education and leadership development programs.
- An inclusive culture built on empathy, connection, and trust.
Job Requirements
- Bachelor’s degree in related field; or equivalent combination of education and experience.
- 2+ years of experience in customer support, preferably in high-paced, high-stakes environments.
- Experience leading product implementations.
- Prior experience working in SaaS, product development and implementation, or civil and infrastructure construction.
- Customer relationship management systems (e.g., Salesforce).
- Experience using JIRA, Confluence, and Google Analytics.
- Microsoft Office (Word, Excel, PowerPoint).
- Communication tools such as Slack, Zoom, or Google Meet.
- This position requires schedule flexibility for shifts outside of Infotech's traditional business hours.
- Up to 25% travel may be required.
Benefits
- Comprehensive health benefits and inclusive wellness support.
- Flexible time off and paid holidays.
- Continuing education and leadership development programs.
- An inclusive culture built on empathy, connection, and trust.
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