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Role Description

Do you love to travel? Passionate about serving as a brand ambassador? Feel fulfilled by solving technical challenges? Our field service team specializes in keeping our machine performance strong. Our team is dedicated to staying calm while acting quickly, finding solutions, and exceeding customer expectations.

We offer rewarding, challenging opportunities throughout the world, across multiple packaging segments. If you are energized by providing best-in-class customer experiences and strive for advanced technical skills, we want to talk to you.

ZACMI North America is seeking a talented Field Service Technician with a proven record in performing field service work to support complex machinery. This position contributes to the success of the organization by providing expertise in field service troubleshooting, installations, and repair of our machinery. The position reports to the After Sales Technical Manager for the United States and works extensively with the Aftersales department in Parma, Italy.

• This is a remote position that requires 85% travel. The ideal candidate will be located in the Midwest region of the U.S.
• Travel to customers’ locations throughout North America to install, start-up, maintain, and troubleshoot filling and seaming machines as well as ancillary equipment.
• Establish and maintain strong working relationships with clients by providing clear and concise communication regarding packaging equipment, updates, and resolution of technical issues.
• Train customers’ operators and technicians on set-up, operation, change-over and maintenance of the systems.
• Work with the customer to ensure they have the parts required to expeditiously repair any ongoing issue as well as have adequate stock of spare components.
• Prepare and submit detailed trip reports for the customer and company that identify problem(s) encountered, actions taken to resolve the problem(s), and recommended next steps to fully satisfy the customer’s service need.
• Provide technical assistance to customer both over the phone and via remote connection.
• Work with the customer and the ZACMI Customer Care Portal for identification of parts needed for repair and replacement.

Qualifications

• Associate degree in related technical field (mechanical and electrical) or 6 years related/equivalent experience in the packaging industry.
• 3+ years in custom machine manufacturing or mechanical repair/maintenance, Labeler experience preferred.
• Exceptional knowledge of mechanical/electrical technical applications, specifically PLC’s, servo driven motors and controls.
• Ability to read & understand complex engineering designs, including wiring schematics.
• Good verbal and written communication skills.
• Experience with Microsoft Office products, especially Word and Excel.
• Good interpersonal and organizational skills.
• Good problem-solving skills and independent judgment.
• Domestic and International travel required with the ability to travel 85% of the time and work overtime as required.
• Ability to work independently, maintain a positive attitude and work well with all levels of management and operators.
• Ideal candidate will be located in the mid-west and must be located close to a major/well connected airport.

Benefits

• Open, communicative environment that fosters individual initiative.
• Total compensation includes salary, comprehensive medical/dental and well-being programs, life insurance, and a generous paid time off program.
• Retirement savings plan with a company match.
• No waiting period for benefits — eligible on your first day of employment!

Company Description

Pro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally with the personal touch and feel of a smaller company where you can make an impact every day.

ProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Please note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.