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Role Description

The Corporate Loan Originator Assistant (LOA) provides crucial administrative and operational support to Mortgage Loan Originators across our branches and plays a key role in onboarding and supporting newly affiliated Novus LOAs. This role ensures a smooth loan process from application through closing by managing documentation, communications, and pipeline tracking. Additionally, the LOA will work closely with the Branch Support Manager to help integrate and support new hires joining the organization, serving as a point of contact for support during the transition period.

• Assist MLOs in collecting, organizing, and verifying borrower documentation to ensure accurate and complete loan files.
• Facilitate communication between borrowers, processors, underwriters, and closing agents to maintain workflow efficiency.
• Support loan pipeline management by tracking application statuses and proactively resolving delays or issues.
• Input and maintain accurate data in Encompass- Loan Origination System (LOS).
• Deliver high-quality customer service to borrowers, responding promptly to inquiries and concerns.
• Support new LOAs by assisting with process training, Encompass navigation, and integration with corporate procedures.
• Act as a part of the onboarding team, helping new LOAs adapt to systems and internal workflows.
• Maintain up-to-date knowledge of company products, policies, and regulatory requirements.
• Collaborate with the VP of corporate processing on necessary process changes and opportunities for enhancements.

Additional Duties

• Execute additional administrative tasks and branch-level support initiatives as assigned by the Branch Support Manager.
• Contribute to outreach efforts for new branches as needed.
• Participate in staff meetings, trainings, and onboarding welcome sessions for newly affiliated branches.
• Provide flexible assistance across departments to ensure successful branch integration and ongoing support.

Qualifications

• Execute additional administrative tasks and branch-level support initiatives as assigned by the Branch Support Manager.
• Contribute to outreach efforts for new branches as needed.
• Participate in staff meetings, trainings, and onboarding welcome sessions for newly affiliated branches.
• Provide flexible assistance across departments to ensure successful branch integration and ongoing support.

Requirements

• Pay range is $25.00 - $28.00 per hour plus per file bonus when working as LOA.
• This is a remote position.