Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Client Success Manager - Enterprise
Location
United States
Posted
2 days ago
Salary
$125K - $140K / year
Job Description
Role Description
Join Coreforce and use your client success skills to support innovative technology that strengthens communities.
- Serve as the primary strategic owner for primarily Tier 0, 1 & 2 enterprise level public-safety agencies.
- Own renewal strategy and forecasting for assigned accounts.
- Drive multi-year renewals, expansion, and cross-sell opportunities.
- Conduct Executive Business Reviews and strategic planning sessions.
- Proactively identify At-Risk accounts and lead executive-level escalation management and resolution.
Qualifications
- 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
- Demonstrated success managing large, complex accounts with executive stakeholders.
- Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
- Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
- Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
- Ability to travel 40% +.
Requirements
- Position Type: Full Time
- Education Level: 4 Year Degree
- Salary Range: $125,000.00 - $140,000.00 Base + Commission/year
- Travel Percentage: Up to 50%
- Job Shift: Any
- Job Category: Customer Service
Benefits
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k) with matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
Company Description
Coreforce is an innovative SaaS company providing digital solutions for frontline professionals. Our products, body cameras, in-car videos, mobile routers, and digital evidence systems, help public safety officers and first responders save lives, strengthen community trust, and enhance accountability.
Job Requirements
- 7+ years in Client Success, Enterprise Account Management, or Strategic SaaS roles.
- Demonstrated success managing large, complex accounts with executive stakeholders.
- Strong understanding of SaaS renewals, ARR forecasting, and expansion strategy.
- Proficiency using CRM platforms (HubSpot) to manage customer lifecycle, account data, and engagement tracking.
- Experience supporting public-safety, GovTech, or regulated enterprise environments preferred.
- Ability to travel 40% +.
- Position Type: Full Time
- Education Level: 4 Year Degree
- Salary Range: $125,000.00 - $140,000.00 Base + Commission/year
- Travel Percentage: Up to 50%
- Job Shift: Any
- Job Category: Customer Service
Benefits
- 15 PTO days + floating holiday
- Competitive benefits: medical, dental, vision, 401(k) with matching per the terms of the 401(k) plan.
- Annual bonus and tuition reimbursement
- Career growth in a fast-growing, mission-driven company
- Collaborative, purpose-driven culture
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