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Role Description

CAP Index is seeking a highly organized, detail-oriented Sales Support Administrator to support our sales, operations, and finance functions. This role plays a critical part in ensuring a smooth customer experience—from order processing through fulfillment—while supporting internal coordination across teams. The ideal candidate is a proactive self-starter who is comfortable managing multiple priorities, learning new systems, and working closely with both clients and internal stakeholders.

Key Responsibilities

• Process and fulfill online product orders
• General communication with clients regarding orders, invoices, and basic account inquiries
• Assist with accounts receivable follow-ups and invoice tracking
• Coordinate internally to schedule work efforts tied to product delivery and client requests
• Enter and maintain accurate data in CRM and internal systems
• Support setup and maintenance of vendor and client portals
• Answer incoming phone calls and route inquiries to appropriate team members
• Provide administrative backup support to accounting and operations teams
• Assist sales team members with administrative and operational needs, especially during travel or customer visits
• Maintain organized records, documentation, and internal tracking tools

Qualifications

• College degree
• Relevant administrative, sales support, operations, or customer service experience strongly preferred
• Experience working with a CRM system (e.g., HubSpot, Salesforce, Zoho, etc.)
• Familiarity with basic accounting processes or accounting software is a plus
• Strong attention to detail and organizational skills
• Ability to manage multiple tasks and priorities independently
• Comfortable learning and working with new technologies and platforms
• Professional demeanor with strong written and verbal communication skills
• Reliable, responsive, and collaborative team player

Location

Exton, Pennsylvania (Remote)

Department

Sales

Employment Type

Full-Time

Minimum Experience

Mid-level

Compensation

$40,000-$50,000