• Design and Develop Automation Stories in Tines connecting tools together using their APIs • Work closely with customers while they onboard, grow, and expand their usage of the platform • Educate customers on how to get started, refine, and expand their automation use cases • Advise customers on best practices in process automation and optimization • Partner with Customer Success Managers to review the health of customers and develop success plans for your accounts • Communicate customer needs across the organization to ensure that Tines builds the correct roadmap to meet customer needs • Knowledgeable about how to position Tines against other platforms and the common technical challenges of alert overload, disparate tools, and manual processes • Recognize problems with documentation, enablement material, and other resources customers use to learn about Tines • Willing to step in where needed and support multiple teams across the organization: Design, Engineering, Marketing, Sales, etc. • As an early stage start-up we're still putting together all of the processes and supports of larger, more mature companies - your input will help us shape them