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Role Description

UDR, Inc. and its affiliated companies are adding a Virtual Community Service Administrator to our team. This position provides administrative support to the maintenance management teams at six apartment communities (1266 total homes) located in Bellevue, WA. This is a remote position (required to live within 1 hour of Bellevue, WA) and the schedule is Monday - Friday, 8a - 5p.

• Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors.
• Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning.
• Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management.
• Provide support for or complete the pre-move-out inspections on a timely basis.
• Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event.
• Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects.
• Act as the liaison for contact and coordination of vendors as needed.
• Responsible for ordering through Ops Technology for supplies following Company procedures.
• Provide community inspection of every floor or building, exterior and amenity spaces.
• Assist in the bidding process for services and documentation as needed.
• Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents.
• Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records.
• Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager.
• Perform other duties as assigned or as necessary.
• Support the District Service Manager with entering and tracking small and large claims.

Qualifications

• High School Diploma, or equivalent, is required with an Associate or Bachelor’s degree preferred.
• Minimum of three years’ property management experience from the administrative or service side of the business.
• Customer Service, Administrative, Quality Control or inspection experience is a strong plus.

Benefits

• Comprehensive benefit package
• Apartment rental discount
• Company matched 401(k)
• Vacation and personal time (up to 10 vacation days, 6 sick days, 4 personal days, and 2 floating holidays per year)
• Company observed holidays
• Discounts to live in our best-in-class communities
• Tuition reimbursement
• Company sponsored events
• Community service days
• Annual President's Club held in Las Vegas, honoring associates for their exceptional customer service and operational excellence
• Medical, Dental, Vision Plans
• Lifestyle Flexible Spending Account
• Medical Flexible Spending Account
• Dependent Care Spending Account
• Supplemental Term Life Insurance
• Voluntary Cancer Insurance
• Supplemental Short-Term Disability Insurance / AD&D Insurance
• Voluntary Long Term Care Insurance
• 401(k) Plan with company match
• Rent Discount

Company Description

UDR, Inc., an S&P500 company, is one of the nation's largest owners and managers of residential apartment communities. Become a part of a company that is the industry leader of transformational change and operational innovation!