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Role Description

Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.

• Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care.
• Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.
• Documents symptoms/complaints, nursing assessment, advice and patient/caller response.
• Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care.
• Collects data and makes assessments, develops a working diagnosis, determines interventions and disposition per guidelines.
• Demonstrates best practices and quality care.
• Assesses the physical, social, and emotional needs of patients and families.
• Teaches and counsels patients and families concerning health assessment and care including prevention of disease and health maintenance.
• Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers.
• Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs.
• Able to assist in the ordering/re-ordering of prescriptions within the guidelines of the company protocol.
• Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct.
• Regular and dependable attendance.
• Follows the core competencies set forth by the Company, which are available for review on CMSweb.
• Works holiday shift(s) as required by Company policy.
• Participates in the orientation of new employees.
• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent.
• Graduation from an accredited school of vocational nursing.
• Previous experience in an ambulatory or acute care setting preferred.
• Two (2) or more years of clinical experience preferred (within the last five (5) years).
• Experience working in the related specialty preferred.
• Telephone triage experience preferred.
• Previous experience in an ambulatory, hospital, or home health setting preferred.
• Bilingual in English and Spanish preferred.
• Current licensure as a Licensed Vocational Nurse (LVN) in the State of Texas.
• Required to maintain a current vocational nursing license during employment.

Requirements

• Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics.
• Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice.
• Ability to respond appropriately to emergency situations.
• Ability to apply nursing principles, practices and techniques.
• Ability to exercise initiative and judgment in selecting proper treatment.
• Ability to engage others, listen and adapt response to meet others’ needs.
• Ability to align own actions with those of other team members committed to common goals.
• Excellent computer and keyboarding skills, including familiarity with Windows.
• Excellent verbal and written communication skills.
• Ability to manage competing priorities.
• Ability to perform job duties in a professional manner at all times.
• Ability to understand, recall, and communicate factual information.
• Ability to understand, recall, and apply oral and/or written instructions or other information.
• Ability to organize thoughts and ideas into understandable terminology.
• Ability to apply common sense in performing job.
• Ability to understand and follow instructions and guidelines.
• Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role.
• Skill in nursing practices within the scope of responsibilities assigned to this role.
• Skill in organization and efficiency.
• Excellent customer service skills.
• Excellent interpersonal & problem solving skills.
• Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast-paced environment.
• Ability to have excellent attention to detail.
• Ability to work in a team environment.

Work Schedule

Monday-Friday from 8:30am to 5:30pm.

Work Location

Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.