QCSS Health

MLTSS is Complex. Managing it doesn't have to be.

Customer Success Support Lead

Customer Success ManagerCustomer SuccessFull TimeRemoteTeam 1-10H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

3 days ago

Salary

$70K - $80K / year

Bachelor Degree3 yrs expEnglish

Job Description

• Develop strong knowledge of our Healthcare SaaS Solutions • Serve as the first point of contact for customers seeking technical assistance • Respond to all helpdesk and Knowledge Center support inquiries • Diagnose customer issues with probing questions, reports, and cross-functional department collaboration • Provide customer support via email, video meetings, or over the phone • Document customer interactions, details of inquiries, complaints, comments, actions taken, and resolutions in Jira

Job Requirements

  • 3 - 5 years working for a SaaS company
  • 3 - 5 years proven work experience as a Help Desk Associate/ Lead or other technical customer support role
  • Detail oriented, self-starter with a desire to learn and take on new responsibilities
  • Excellent written and oral communication skills
  • Proficiency in Jira, Microsoft Excel, PowerPoint, and Word

Benefits

  • Health insurance
  • Professional development opportunities
  • Paid time off
  • Remote work options

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