• Own the preparation, validation, and delivery of daily, weekly, and month-end customer reporting and outputs with a high degree of accuracy and reliability. • Understand, maintain, and troubleshoot core solution components, including: General Ledger (GL) Coding, Custom Field Coding at shipment and charge level, Order Match logic, Month-end reporting, Accruals and Cost Allocation. • Analyze large datasets to identify trends, discrepancies, and opportunities for improved accuracy or efficiency. • Independently troubleshoot issues with customer deliverables, data logic, and reporting outputs. • Maintain a consistently high accuracy rate on controllable deliverables and proactively surface risks or anomalies. • Use advanced Excel and Microsoft Access to manage, analyze, and validate data. • Write and modify SQL queries to support reporting, analysis, troubleshooting, and automation opportunities. • Work within Infios FAP Portal and related systems to support custom reporting, solution logic updates, and data validation. • Identify opportunities to streamline processes, automate repeatable tasks, and improve scalability of solutions. • Support complex customer solutions, including order match, accruals, and month-end activities. • Partner cross-functionally with Operations, Product, Implementations, and Commercial teams to resolve issues and improve outcomes. • Participate in customer business reviews by providing data-driven insights, context, and clear explanations of results. • Support new customer implementations and ongoing solution enhancements as needed. • Contribute to onboarding and solution documentation, including SOPs and process updates. • Clearly document logic, assumptions, and process changes to ensure continuity and auditability. • Participate actively in daily huddles, providing meaningful updates and surfacing risks early. • Share knowledge, best practices, and technical insights with peers to strengthen team capability. • Contribute to annual goal planning including KPI planning, automation initiatives, goal tracking, etc. with the team.