• Write and maintain internal and external product documentation, including user guides, help articles, FAQs, release notes, and knowledge base content • Create in-app copy, tooltips, and microcopy that guides users through features and workflows • Develop internal support documentation to enable our Customer Success and Support teams to better serve customers • Partner with Product Managers to document feature requirements and create comprehensive product specifications • Contribute to video scripts, tutorial content, and training materials for new feature rollouts • Work closely with Product Managers, Engineers, and Designers throughout the product development lifecycle to understand features and user flows • Collaborate with Marketing to ensure messaging consistency across customer touchpoints • Partner with Customer Success and Support teams to identify documentation gaps and common user pain points • Participate in product launch planning and execution, ensuring documentation is ready and aligned with go-to-market timelines • Establish and maintain documentation standards, style guides, and best practices • Organize and structure information architecture for optimal user experience • Track documentation metrics and gather user feedback to continuously improve content effectiveness • Manage documentation lifecycle, including updates for product changes