- Serve as the primary point of contact for assigned customer accounts - Build trusted, long-term relationships with key customer stakeholders - Act as a customer advocate internally while balancing business objectives - Maintain accurate and up-to-date customer records, contracts, and change requests - Coordinate between customers and internal production teams to ensure timely and successful delivery of products and services - Track project timelines, deliverables, and dependencies - Proactively communicate project status, risks, and changes to customers and internal stakeholders - Identify issues early and work to resolve or escalate them appropriately - Develop a deep understanding of ShedPro’s products and services - Identify opportunities for upsell, cross-sell, and expanded engagement - Collaborate with Sales and Marketing to support account growth strategies - Support contract renewals and long-term account planning - Prepare clear status updates and performance reports for customers and internal teams - Ensure expectations are aligned across stakeholders - Contribute insights and feedback to improve processes and customer experience