• Seek, build, and edit strategically positioned content that easily integrates into proposals and other sales related documents for various markets (e.g. health plans, government, national accounts, mid-market employers) • Oversee the accuracy, organization and formatting of library content to keep the proposal knowledgebase current, competitive and usable by the proposal team • Collaborate with SMEs to convert complex and varying explanations into concise and compelling value propositions and proof points ensuring compliance with Navitus’ brand/style guide and sales strategy • Identify gaps in the knowledgebase and ensure timely updates of all content positioning and related exhibits through regular content audit reviews • Work collaboratively with those contributing to and/or drawing from the knowledgebase, such as proposal team members, executives, management teams, business units, partners, and SMEs • Serve as a proposal content knowledgebase expert by communicating important updates related to processes, messaging and content management, including SME list management, training and alignment • Serve as a proposal automation software expert to all users in the company. This includes adding new users to the system, providing new user training materials and providing subsequent navigation assistance as needed • Maintain a high level of proficiency with the knowledgebase system and apply new functionality to improve how content is organized, updated and accessed • Contribute to the department goal of improved efficiency and effectiveness by implementing processes to streamline proactive creation • Consult system reporting and analytics to gain insights into content preparation and usage to inform training opportunities and improvement efforts • Demonstrate flexibility and ability to work independently and in a team/collaborative environment • Share knowledge to build expertise in others • Perform continuous improvement projects as assigned • Other duties as assigned