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Role Description

This role is a key member of the sales operations team, supporting enterprise sales efforts and ensuring a smooth, professional customer experience from initial contact through onboarding. The Sales Support Coordinator partners closely with Sales, Operations, Supply Chain, and Installation teams to manage leads, coordinate installations, and maintain clear communication between internal teams and customers. This position requires strong organizational skills, a customer-focused mindset, and the ability to work independently in a remote environment. By facilitating seamless sales processes and addressing customer needs proactively, this role directly contributes to customer satisfaction and operational efficiency.

• Manage inbound sales inquiries and online submissions, providing timely and professional responses.
• Qualify leads and assign them to the appropriate sales team based on territory or account type.
• Prepare, process, and submit customer agreements accurately and efficiently.
• Coordinate installation scheduling with Supply Chain and Installation teams.
• Support new customer onboarding by communicating next steps and expectations clearly.
• Maintain accurate CRM records, including interaction notes and opportunity status updates.
• Cross-train to assist other sales teams as needed while ensuring consistent support for assigned teams.
• Identify potential issues early and work proactively with Sales and Operations to resolve them.

Qualifications

• High school diploma required; Associate degree or higher preferred.
• Previous experience in sales support or customer service preferred.
• Exceptional verbal and written communication skills.
• Strong organizational skills and attention to detail with the ability to manage multiple priorities.
• Proficiency in Salesforce and Microsoft Office Suite.
• Customer-focused mindset with strong problem-solving capabilities.
• Ability to work independently in a remote setting with reliable internet and a professional workspace.

Benefits

• Competitive hourly pay ($25–$28 per hour).
• Medical, dental, vision, and group life insurance coverage.
• 401(k) plan with company match.
• Paid time off and holiday pay.
• Fitness membership reimbursement.
• Hands-on experience promoting a growth-oriented culture.
• Personal growth and professional development opportunities.
• Collaborative and fun fast-paced work environment.