Senior Manager, Channel & MSP Operations
Location
United States
Posted
4 days ago
Salary
Not specified
Job Description
Role Description
Keeper is hiring a driven Senior Manager, Channel & MSP Operations to join the Keeper Sales Operations team. This is a 100% remote position from select locations. The Senior Manager, Channel & MSP Operations will build and scale the operating system behind our MSP/Channel motion; partner onboarding, enablement, deal flow, forecasting hygiene, and partner experience.
- Own the end-to-end operating system for our MSP/Channel motion, including partner onboarding, activation, deal workflows, and ongoing partner experience.
- Design and run scalable partner processes: deal registration, lead routing, partner-assisted opportunities, renewals/expansions influence tracking, and partner tiering/benefits administration.
- Establish and manage KPIs, SLAs, and operating rhythms (weekly pipeline hygiene, monthly performance reviews, QBR support) aligned to partner revenue outcomes.
- Build and maintain the partner data model and reporting in Salesforce to ensure accurate attribution, pipeline visibility, forecasting inputs, and data integrity.
- Create and continuously improve SOPs and playbooks for internal teams (Channel/MSP, Deal Desk, RevOps) and partner-facing process documentation.
- Lead partner request intake and triage—implement a tiered support model, prioritize work, and route issues to the right teams with clear owners and timelines.
- Manage partner portal/PRM operations (access governance, content governance, training/certification pathways, and engagement analytics) to increase partner self-serve and reduce friction.
- Identify workflow bottlenecks and drive automation/scale improvements in partnership with RevOps Systems (e.g., approvals, integrations, templates, lifecycle triggers).
- Partner closely with Channel Sales leadership, Marketing, Enablement, Product, and Legal to operationalize strategic initiatives and ensure partners are enabled with the right programs and tools.
- Build, coach, and develop a high-performing Partner Operations team as the business scales globally.
Qualifications
- 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors).
- 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company.
- Proven ability to build and scale partner operational “infrastructure”: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance.
- Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting).
- Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required.
- Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement.
- Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence.
- Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow.
- High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data.
- People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales.
- Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment.
- Willingness to travel ~10% for partner/customer meetings and internal planning.
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
Job Requirements
- 5+ years in Channel/Partner Operations, Revenue Operations, Sales Operations, or equivalent roles supporting a partner-led GTM motion (VARs/MSPs/MSSPs/distributors).
- 2+ years owning cross-functional operational programs end-to-end (process, systems, metrics, change management), ideally in a scaling SaaS company.
- Proven ability to build and scale partner operational “infrastructure”: onboarding/activation workflows, deal registration, SLAs, intake/triage, playbooks/SOPs, and governance.
- Strong Salesforce expertise in partner workflows (partner account/contact structures, deal reg processes, pipeline hygiene, attribution fields, reporting).
- Analytics fluency: can define KPIs, build dashboards, and diagnose funnel leaks (activation, sourced pipeline, conversion, cycle time, SLA adherence). Advanced Excel/Google Sheets required.
- Experience with PRM/partner portals and partner enablement systems (e.g., Salesforce PRM or similar); able to drive adoption and measure engagement.
- Strong stakeholder management: can align Channel Sales, Marketing, Enablement, Product, Legal/Finance around shared goals, clear roles, and operating cadence.
- Excellent written communication: can produce crisp SOPs, partner-facing process documentation, and internal enablement guides people actually follow.
- High ownership and bias to action: comfortable in ambiguity, prioritizes ruthlessly, ships v1 quickly, iterates with data.
- People leadership experience (hiring, coaching, performance management) or clear readiness to step into a team-lead role as the function scales.
- Comfort working globally across time zones and cultures; strong collaboration in a remote-first environment.
- Willingness to travel ~10% for partner/customer meetings and internal planning.
Benefits
- Medical, Dental & Vision (Inclusive of domestic partnerships)
- Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life
- Voluntary Short/Long Term Disability Insurance
- 401k (Roth/Traditional)
- A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc)
- Above market annual bonuses
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